Frequently Asked Questions (FAQ)

Find answers to frequently asked questions about our products and services.

Shipping Information

What shipping options do you offer?

We offer standard, expedited, and overnight shipping options. Choose the one that best suits your needs at checkout.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Overnight shipping is available for next-day delivery.

Returns and Exchanges

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging.

How can I initiate a return?

Please contact our customer service team via email or phone, and they will guide you through the return process.

Product Care

How should I care for my vase?

To maintain your vase, avoid using abrasive cleaners. Hand wash with mild soap and warm water, and dry with a soft cloth.

Can I use my vase for fresh flowers?

Yes, our vases are suitable for fresh flowers, but ensure to change the water regularly to keep them fresh longer.